Delivery & Returns
Mr & Mrs Stitch aims to provide all its customers with the best delivery service available. Our UK customers have 3 regular delivery options - Standard Delivery, Tracked Delivery and Special Next Day Delivery. We also offer Saturday Delivery. Northern Ireland Customers have an extra delivery option in Collection In-Store, orders made before 2pm using this option can be collected Same-Day (see full details below).
NB: THE ROYAL MAIL SERVICES ARE CURRENTLY EXPERIENCING SIGNIFICANT DELAYS DUE TO ONGOING STRIKE ACTION, ROYAL MAIL'S CHANGES TO SERVICES ARE AVAILABLE ON THEIR SERVICE-UPDATES PAGE. DURING THIS TIME WE HAVE TEMPORARLY REMOVED THE SATURDAY GUARANTEE SERVICE. YOU CAN ALSO VIEW ROYAL MAIL'S LATEST RECOMMENDED POSTING DATES FOR CHRISTMAS ON THEIR SERVICE-UPDATES PAGE.
Free UK/ NI Delivery*
Free Standard Delivery on all orders over £50.00, may exclude shoes, AusAir Masks, sale items and temporary promotions.
Standard 3-5 Day
All orders placed before 3pm will be dispatched the same day, and orders placed on Saturday or Sunday will be dispatched on Monday. We will normally deliver your order within 3 to 5 working days.
Special (Next Day Guaranteed) Delivery (UK Mainland only, please see NI Next Day for criteria)
If you require your order dispatched using Special Next Day Delivery, please choose the Special (Next Day Guaranteed) Delivery option. All Next Day deliveries placed before 3pm are guaranteed before 1pm the next working day. All Next Day orders placed after 2pm will be dispatched the next working day, and will be delivered the following day before 1pm. All Next Day deliveries placed on Saturday or Sunday will be dispatched on Monday and will be delivered before 1pm on Tuesday. Please refer to https://www.royalmail.com/coronavirus for latest updates.
We will e-mail you when your order is dispatched.
UK Saturday Delivery: If you require your parcel to be delivered on a Saturday. Please place your order before 3pm on Friday, and it will be guaranteed before 1pm on Saturday. All (Saturday Delivery) orders placed after 3pm on Friday will be dispatched on Saturday morning and will be guaranteed for 1pm on Monday. Please refer to https://www.royalmail.com/coronavirus for latest updates.
Also taking into consideration Public and Bank Holidays.
Republic of Ireland Delivery
All orders placed before 10am Mon-Thur will be dispatched the same day, and orders placed on Friday, Saturday or Sunday will be dispatched on Monday.
Orders placed after 3pm on 21st December cannot be dispatched Republic of Ireland Next Day.
There are no new tariffs, customs checks or paperwork required for orders being dispatched to Republic of Ireland or the rest of Europe, and therefore there are none of the associated delays.
International Delivery
For all European and International orders we use the best service available to us at the time. These services are the fastest available but are not guaranteed for any specific date. We would expect delivery to take approximately 5 working days (excluding weekends) for European orders and approximately 10 working days for "Rest of World" orders. Typically however most orders arrive much sooner.
There are no new tariffs, customs checks or paperwork required for orders being dispatched to Republic of Ireland or the rest of Europe, and therefore there are none of the associated delays.
Collect In-store
Orders can also be collected in store. You simply follow the usual steps when purchasing your chosen items, when you are finished at the check out stage. Select ‘collect in-store’ from the shipping drop down box. There will be no delivery charge placed on your order and you will be sent a confirmation email. On collection the name provided in the order process will have to be the person who collects the item in store accompanied with a signature, copy of confirmation email and I.D will also be required to collect all items. Same Day Collection In Store: Orders MUST be placed before 2pm and will be available within 3 hours from Rio & Brazil UG 40 1 Victoria Square, Belfast.
Delivery Information - Estimation
NI Next Day Delivery - £5.00
UK Standard Delivery 3/5 days - £4.50
UK Special Next Day Delivery - £7.50
UK Saturday Delivery (placed before 12pm on Friday) - £9.50
Republic of Ireland DHL express 2-3 days - £13.00
European Orders - Standard Delivery - 5 Days £14.00
''Rest of the World'' Orders – Standard Delivery – 10 days - £30.00
In Store Collection – FREE
