We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible customer service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
WHAT ABOUT COOKIES?
There are four types of cookies:
This allows us to continuously improve our website and your shopping experience.
Customer preference cookies
When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.
We have a tracking pixel in place that will track the open rate of all emails.
Targeting cookies or advertising cookies
By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
For more information on how cookies are used on our website and by our partners please visit our cookies page.
Credit/Debit Card Details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
We do not disclose buyer's information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, and to store delivery addresses. You can ask to be removed at anytime by letter or e-mail.
Goods purchased from us may not be used for resale.
We strive to provide the very best service and make sure this site is working well and all information kept up-to-date. If you have any complaints or see anything that you know to be incorrect please email us so that we can correct it. We will acknowledge your complaint within 5 working days and inform you of how we will intend to resolve the dispute.
Customer Information Policy
We collect customer information in an effort to improve customers shopping experience with us. We recognise that we must retain and use customer information responsibly. We may use customer information for marketing and promotional purposes. We do not sell customer information to any outside company or third party. Protecting your order information is a priority for us so we make every effort to protect your order online by using a secure sockets layer technology. SSL encrypts your order online to avoid any decoding of that information of anyone other than the necessary processing parties. To check the security of your connection, look at the status bar of your browser window after accessing the server. If you see an unbroken key or a closed lock then, depending upon your browser, SSL is active. You can also double check by looking at the URL line of your browser - while accessing a secure server the first characters of the address will change from HTTP to HTTPS. Some versions of browsers and some firewalls do not permit communications through secure servers. In that case you will be unable to connect to the server so you will not have to worry about mistakenly placing an order through an unsecured connection.
General Small Print
All material on this Website is (unless otherwise stated) copyright © Mr & Mrs Stitch 2013. Reading, copying or adapting any material implies agreement to these terms and conditions.
Users are permitted to view, download and print the material for personal, non-commercial use only but in so doing are not permitted to remove or amend any trade mark, copyright or other proprietary notice. Users may not distribute, transmit, reproduce or publish by electronic or any other means any part of the data without the prior written permission of Mr & Mrs Stitch. All other rights reserved.
For returns, questions and comments please contact customer services. Please see the contact us link on the main page of the site.